Product Questions

Why Pet Patch is Perfect for You

Consider Pet Patch if:

🏙️ You live in an apartment with no convenient access to grassy areas.
🌧️ Your dog hesitates to relieve themselves in harsh weather conditions, including heavy rain, snow, ice, or frost.
🚫 You’re fed up with the hassle of cleaning synthetic grass or disposable pads.
🐕‍🦺 You have a senior or recovering pup who needs extra care.
Limited mobility makes frequent outdoor trips a challenge.
🐶 You’re house-training your dog and want to encourage them to use grass exclusively.
⏳ Your hectic lifestyle makes it hard to provide regular bathroom breaks.
🛋️ You want to safeguard your floors and furnishings from mishaps.
💧 Your dog has a small bladder and needs to go often.

What Makes Pet Patch Grass Unique?

🌱 Locally grown in Espoo, Finland🇫🇮, Pet Patch is 100% real grass cultivated indoors using advanced hydroponic techniques.
💡 Unlike traditional grass, ours is soilless, making it lighter and more manageable.
♻️ We grow a variety of grass types in a sustainable, eco-friendly setting. By eliminating the need for soil, we conserve finite resources, and our use of recycled, environmentally friendly materials ensures that Pet Patch is a greener choice for your furry friend.
🚫 Additionally, it prevents your dog from tracking muddy paw prints through your home.

How Often Should You Replace Pet Patch Grass, and Does It Smell?

♻️ Replacement frequency typically ranges from 1 to 4 weeks, depending on your pet’s size and usage.
🌿 For optimal freshness, we recommend changing it every 2 weeks if kept indoors. Pet Patch absorbs liquids and naturally controls odors, ensuring a hygienic experience and reducing smells compared to synthetic alternatives.

🤔 Feeling uncertain about how to move forward?
A smart way to begin and evaluate the longevity of your grass is to order a single delivery or enroll in a subscription and tweak it as necessary. Once subscribed, you can easily log into your account to adjust the delivery frequency of your Pet Patch.

📧 For any help or special inquiries, don’t hesitate to contact us at info@petpatch.com.

Ideal Spots for Pet Patch

🏡 Whether indoors or outdoors, Pet Patch fits perfectly in various areas like your balcony, porch, patio, or apartment.
☔ For outdoor use, remember to bring it inside or cover it during rain to ensure it stays fresh and clean.

How Does Pet Patch Work?

🐾 To use Pet Patch, simply place it in the desired spot for your dog. The grass effectively absorbs liquids, and our high-quality, waterproof packaging ensures that no leaks reach your floor, thanks to a double layer of cardboard.
🧼 Make sure to clean up any solid waste, and when you're ready for a new one, just discard the grass and recycle the cardboard box.

What Size is Pet Patch?

📏 Pet Patch measures approximately 60 cm x 40 cm, making it suitable for dogs weighing up to about 10 kg.
🐕 For larger dogs, you can easily order multiple patches to ensure they have enough space.
💰 If you order multiple patches, the delivery price will be the same!

What Are the Benefits of Using Real Grass?

🐶 Dogs naturally recognize and prefer real grass, leading to a remarkable success rate when using Pet Patch. This instinctive behavior makes it easier for them to identify the right place to go, significantly reducing accidents compared to plastic pee pads.
🧹 Additionally, you benefit from the convenience of not having to clean up, making it a hassle-free solution for pet owners.

Where is Pet Patch Grass Grown?

🇫🇮 Our grass is locally grown in Finland, proudly certified with the Finnish Key Flag symbol (Avainlippu). When you choose Pet Patch, you're not only getting a quality product but also supporting small businesses and Finland's innovative agritech industry.

Why Choose Real Grass Over Artificial Turf?

🚫 While artificial turf might seem convenient, it often brings unexpected issues. Many dogs are reluctant to use synthetic grass, preferring the feel of real grass.
🧼 Artificial turf also requires frequent maintenance and cleaning, often involving harsh chemicals to keep it sanitary. Since dog waste contains harmful bacteria, disinfectants are necessary, but if not properly rinsed, these chemicals can pose a health risk to your dog, who may ingest them while grooming after walking on the turf.

How Environmentally Friendly is Pet Patch?

🌍 At Pet Patch, we’re committed to creating a product that benefits your dog, your home, and the planet. Our mission is to provide a solution that both pets and their owners love while minimizing non-decomposable waste. When disposed of correctly, Pet Patch is a zero-waste product!

Here’s how we make Pet Patch eco-friendly:

🌱 Sustainable Growth: Our grass is hydroponically cultivated in Finland without soil, utilizing advanced technology and research. By eliminating the need for soil, we conserve valuable resources and employ recycled, environmentally friendly materials, making Pet Patch a greener option for sustainable agriculture.

♻️ Repurposed Organic Materials: We divert organic byproducts, repurposing them as a base for our grass. This not only fosters a strong, healthy root structure but also reduces waste and lowers the carbon footprint of materials that would otherwise be discarded.

Energy Efficiency: Our advanced hydroponic techniques allow us to use just the right amount of electricity needed for growth, further minimizing our environmental impact.

📦 Recyclable Components: We carefully select biodegradable and recyclable materials for our products. The box, paper packing tape, and other paper materials can all be recycled, ensuring that Pet Patch has a minimal ecological footprint.

Are Toxic Chemicals or Pesticides Used on the Grass?

🚫 No, we never use pesticides or toxic chemicals in our grass cultivation. Our primary focus is on ensuring the health and safety of your dog and your home, which is why we grow our grass with your pet’s well-being in mind.

What Packaging Does Pet Patch Come In?

📦 Pet Patch grass is shipped in a box that features a water-resistant coating on the inside. This protective layer ensures the box stays intact during transit.
🚪 Once your Pet Patch arrives, please remove the lid from the box as soon as possible.

Why Choose Pet Patch Over Traditional Puppy Pads?

🐶 Many dogs instinctively prefer real grass, making Pet Patch a natural choice for pet owners. As an eco-friendly solution, Pet Patch offers numerous environmental benefits:

🌿 Fully Biodegradable: Pet Patch is made from 100% biodegradable materials, and its packaging is also designed to be biodegradable or recyclable. When disposed of correctly in garden waste collection (where allowed), Pet Patch can decompose safely into compost or be transformed into energy through anaerobic digestion.

🚫 Issues with Traditional Puppy Pads: Traditional puppy pads, on the other hand, are constructed from non-recyclable materials that can take up to 500 years to break down in landfills. This means future generations might discover your dog’s old training pad, still containing preserved waste. Not exactly a pleasant prospect!

Delivery & Subscription Questions

When Will Your Pet Patch Ship?

🚚 We serve the entire Uusimaa region, including Helsinki, Espoo, and Vantaa.
📅 Shipments are processed and delivered on a once-weekly schedule.
🕒 Orders are processed every Saturday at 13:00 (Finland time) and delivered every Sunday between 12:00-17:00.

How Will Your Pet Patch be Delivered?

🚪 For the convenience of our customers, we provide delivery straight to your door at an affordable price.
📱 When placing your order, please provide all the important information regarding the delivery, such as your phone number, door code, and apartment number.
📞 When delivering, the courier will call the phone number provided and deliver the order to the person receiving it.
🔔 In case the courier calls the provided phone number and no one answers, the delivery will be left outside your door.

What if I am Not Home When the Delivery is Made?

📝 We ask you to provide specific delivery instructions, such as your door code, apartment number, and a safe place to leave your parcel.
🏠 If you are not home, the delivery will be left outside your door. It is important for the courier to have access to your door.

⚠️ Please note:
In case there is an issue regarding the delivery that is out of our hands (such as an incorrect phone number or missing information about the delivery address), and the courier is unable to deliver the order, a refund will not be issued.

What Should I Do if There is a Problem With My Order?

📧 If there is a problem with your order, please email us with photos and a description of the issue at info@petpatch.fi.

What is Your Return and Refund Policy?

⚠️ Due to the nature of our perishable product, we are not able to offer returns or refunds.
🐾 If you notice a problem with your Pet Patch when receiving it, please contact us immediately at info@petpatch.fi.
📦 Remember to provide your order number, a description of the problem, and photos documenting the issue.

More information from here

How to Manage or Cancel My Subscription?

You can cancel your subscription anytime with no additional fees! 🚫💰 To manage or cancel your subscription, simply log into your account or through the link received in email

Can I Pause My Subscription?

Yes, of course! 😊 Please contact us at info@petpatch.fi indicating the dates when you’d like your subscription to be paused and re-started, and we will coordinate this for you. 📅

If you’ve already received an email stating that your order is being prepared, it might be too late to pause your current order. 🚚

Please note that we are unable to pause, recall, or refund orders once they have been prepared and sent out. ⛔

Feel free to reach out if you have any questions or need support! We’re here to help. 🙌

Can I Cancel My Order?

You can cancel the order anytime before it has been processed. 🛑 To do this, simply Contact us at info@petpatch.fi.✉️Remember to provide your order number for quicker assistance! ✅

Manage subscription

Using the shop login or the link received in your email, you can easily cancel, pause, or reschedule future shipments.